Refund and Cancellation Policy
Refund eligibility, credit returns and subscription cancellation for Dola AI.
Seven-day unused-purchase refunds
You may request a refund within 7 calendar days after the first subscription purchase or a credit-pack purchase, provided none of the purchased credits or paid subscription benefits have been used. Using an included unlimited model counts as use of paid subscription benefits, even if no credits were deducted. Free benefits used before purchase do not by themselves disqualify the purchase. We verify the order and use before approval. Renewal charges are reviewed separately and are not automatically covered by the first-purchase guarantee.
Billing errors, delivery failures and exceptions
- Verified duplicate charge: the duplicate amount is refunded in full.
- Successful payment without entitlement: we investigate and provide the missing plan/credits or arrange an appropriate refund if delivery cannot be resolved.
- Failed generation: credits actually deducted for that generation are returned through the credit ledger; this does not automatically refund the original purchase. A zero-credit unlimited generation has no credit charge to return.
- Used credits or paid benefits: generally non-refundable, except verified defects, billing errors, statutory rights or an exception approved after review. Dissatisfaction with artistic output alone does not guarantee a cash refund.
- Accidental renewal: contact support promptly; we review timing and service use case by case.
- Mandatory rights: applicable consumer refund/withdrawal rights and the payment provider's mandatory transaction terms take priority. We do not assume that every digital purchase waives those rights.
Request and processing
Email support@dolai.art from your account email with the order reference, purchase date and reason. You can also use the support/refund route on the original Waffo receipt or checkout. Do not send passwords, full card details or unrelated personal data.
Our targets are acknowledgment within 2 business days and a decision within 5 business days after receiving necessary information. We will explain a longer provider investigation. Approved refunds go through the original provider and payment method; the provider/bank determines settlement time. A request is not approval, and a refund is complete only after provider confirmation.
Canceling renewal
Visit Settings → Billing. Choose Cancel renewal and confirm for Waffo, or Manage subscription for another supported provider. Check the resulting status; contact support before renewal if the action fails.
Cancellation stops future automatic renewal and preserves access through the paid period. Included subscription credits keep their monthly expiry, and purchased credit packs keep their validity. Requesting a refund does not cancel renewal; canceling renewal does not request a refund. Cancel renewal before deleting your account. Read Terms, Privacy and Acceptable Use.